Why great customer service is especially important today.
“Times are changing” and most businesses are struggling to keep up with the new norms.
No matter how great a company’s products, web presence and reputation, all it takes is a bad experience with customer service to poison the relationship.
Some important aspects of customer service:
1.Communication – timely and clear responses. Make sure you communicate in a timely manner. And that you respond in a clear and concise way.
2. Empathy – interaction with unhappy clients. Tell your clients that you understand their situation. Try to offer options that showcase that you value their business.
3. Patience – ability to repeat over if necessary until solved. Practice various ways to repeat your message so that it can be understood or resolved in a professional manner.
4. Knowledge – smart knowledge with technical or helpful information. Provide technical or additional helpful information without being prompted. Go the extra mile.
5. Good Listening Skills – to help assist quickly. Learn as much as you can and ask questions based on what you’ve heard.
After all isn’t it really great to get a friendly voice when you call, instead of those automated answers. Especially these days, if you’re going to be hearing a different voice, wouldn’t it be nice, if it was a really friendly, helpful one?
